THE ROYAL HOTEL CLEANLINESS AND HYGIENE BEST PRACTICES
These practices are designed to protect both our guests and employees
GENERAL PRINCIPLES APPLICABLE TO ALL DEPARTMENTS AND STAFF
All employees will have their temperature checked and recorded as soon as they arrive on duty.
Any employee with a high temperature (above 37 degrees), or a persistent cough, or displaying any of the other symptoms associated with the virus will be sent home immediately.
On arrival, all guests will be respectfully asked to allow us to check their temperature.
All employees will wear protective PPE as advised by the Government.
All employees will thoroughly wash their hands very regularly when not wearing gloves.
All employees will adhere to social distancing guidelines at all times, so far as is reasonably practicable.
We shall use a recommended sanitiser to clean, at every opportunity, all work surfaces and items likely to be handled by customers and staff.
All employees will be trained and instructed on how to action these practices.
At all times our employees will strictly follow the Government guidelines.
We will ask our guests to follow the social distancing guidelines.
In addition to the above, the following specific practices will apply to individual departments
A protective perspex screen has been installed at the reception desk to protect both guests and employees.
The keys for each bedroom will be sanitised and placed in a sealed envelope before being given to guests on their arrival.
All payments to be made via debit or credit card.
The reception team will regularly sanitise all touch points in reception, the foyer and guest facility areas.
Our experienced housekeeping team will be given additional time to allow them to carry out more intensive cleaning and sanitising of each bedroom before it is re-let.
All surfaces and items likely to be touched by guests will be given particular attention.
A small bottle of sanitiser will be provided for guest use in each room.
Our laundry supplier has confirmed that they are following Government guidelines and their industry best practices, with further measures including an increased washing temperature of no less than 76 degrees, which exceeds the guidelines.
BAR AND RESTAURANT
A protective perspex screen has been installed to the service part of the bar counter to protect both customers and staff.
Table and chairs will be arranged so as to comply with social distancing guidelines.
All tables, chairs, surfaces and items likely to be touched by guests or staff will be thoroughly cleaned with sanitiser after use by customers.
All menus will be printed on ‘single use’ A4 paper, which will be disposed of immediately after use by guests.
Condiments and sugars will be provided in single use sealed sachets.
All crockery, cutlery and glasses will be, as always, thoroughly cleaned and sanitised after use via our dish/glass washing machines.
Staff will maintain social distancing from customers and each other, so far as is reasonably practicable.
Special care will be taken to ensure the best standards of food handling, cleanliness and hygiene. We have consistently received a 5 star award for Food Handling and Hygiene from the Food Standards Agency.
All work surfaces will be thoroughly cleaned and sanitised at every opportunity.
All staff will maintain social distance from each other, so far as is reasonably practicable.
Mini Holiday in Beautiful and Historic Bath for £199 pp for 3 nights
Bath is England’s only UNESCO World Heritage city, and has so much to offer its visitors.
Wonderful attractions and places of interest, inviting open spaces with lovingly cared for gardens and parks, together with delightful scenic walks nearby.
The Thermae Spa, with its natural spring waters and excellent facilities, is recognised as one of the best in the UK. The historic Roman Baths are a ‘must’ visit, and the beautiful Theatre Royal has a great reputation for the quality and variety of its entertainment.
All in all, Bath is a perfect destination for a mini holiday at any time, and at The Royal we have a great value holiday deal for you.
3 nights’ accommodation in a standard double or twin roo
3 course dinner selected from the full à la carte menu each evening (no supplements).
Our award winning breakfast.
Complimentary ‘hospitality tray’ in your room, with cafetière ground coffee, a selection of teas, hot chocolate, biscuits and mineral water (all replenished daily).
All for £199 pp for 3 nights Sun-Thurs, and £63 pp for additional nights, with a £14 pppn supplement Fri-Sat.
Please quote ‘mini holiday’ when making your reservation.